Parimatch New Zealand — Terms and Conditions of Use

1. General Overview and Key Definitions

These Terms and Conditions ("T&C") govern the legal relationship between the user (“Customer”) and Galazia B.V. (“Provider”), the licensed operator of Parimatch New Zealand. By creating an account, accessing the website, or using any associated services, the Customer agrees to be fully bound by these T&C, including any future amendments. The Provider operates under license number OGL/2024/402/06240, issued by the Curaçao Gaming Authority.

Unless otherwise specified, capitalized terms used in these T&C shall have the following meanings:

• Account: A personalized user profile registered on the Parimatch website, allowing access to wagering and gaming services.
• Betting Agreement: A legally binding contract between the Provider and the Customer formed when a bet is placed and accepted.
• Customer: Any natural person who has accepted these T&C and meets the eligibility criteria defined herein.
• Payment Agent: A third-party entity authorized to process deposits and withdrawals on behalf of the Provider.
• Restricted Countries: Countries and territories where access to the website is strictly prohibited. This includes, but is not limited to: the United States, United Kingdom, France, Australia, Russia, Spain, and any jurisdiction blacklisted by the Financial Action Task Force (FATF).
• Website: The online platform operated at parimatch.com and its localized versions, including all services, content, and games provided.

2. Eligibility and Legal Acceptance

These T&C serve as a formal offer from the Provider to any individual who satisfies all of the following conditions:

1. The individual is at least 18 years old or meets the legal gambling age applicable in their jurisdiction (whichever is higher).
2. The individual is not located in or a citizen/resident of any Restricted Country.
3. The individual is not subject to any jurisdictional prohibition on online gambling.
4. The individual is not an employee, former employee, or relative of any employee of the Provider or its affiliated entities.
5. The individual is not a national of a country sanctioned by the Curaçao Gambling Authority or lacking anti-money laundering safeguards according to FATF.

By registering an Account or accessing the Website, the individual confirms full compliance with the above conditions. This confirmation creates a binding legal relationship with the Provider, and the individual officially becomes a Customer under these T&C.

Should any of these eligibility requirements cease to be met, the agreement between the Customer and Provider is automatically suspended for the duration of non-compliance. During such periods, the Provider is under no obligation to return funds or allow access to services, and any deposited money may be treated as a non-refundable gift.

The Provider reserves the right to invalidate any agreement and withhold winnings if it is discovered that the Customer has breached the conditions listed above. The Customer is solely responsible for complying with applicable laws, including tax obligations. The Provider disclaims all responsibility for any penalties, fines, or legal consequences arising from non-compliance with such obligations.

Furthermore, Customers are expected to communicate with Parimatch support staff in a respectful and non-abusive manner. Use of vulgar language, threats, or spamming may result in restricted support access or full account suspension.

3. General Provisions

The Website and all its content are intended solely for personal entertainment purposes. Any commercial use, resale, or redistribution of the services or content is strictly prohibited.

Certain products, games, or features available on the Website may be governed by specific supplementary terms and conditions. By accessing or using any such service, the Customer confirms acceptance of those additional rules, which shall prevail over these general T&C in the event of conflict.

The Provider reserves the right to unilaterally amend these T&C at any time. Although reasonable efforts may be made to inform Customers via email of significant updates, it remains the Customer’s responsibility to stay informed. Continued use of the Website after updates constitutes acceptance of the modified terms.

All bonus campaigns, promotional offers, and special deals are subject to the framework of these T&C. The Provider may revise or cancel such offers at its discretion, particularly in cases of bonus misuse, suspicious wagering patterns, or manipulation. If no specific override is stated, these general terms shall prevail in all promotional matters.

By using the Website, Customers also consent to related policies such as the Privacy Policy and Bonus Policy. These policies detail the use, collection, and processing of personal information for identity verification, regulatory compliance, and service improvement. Customers may request access to, or deletion of, their personal data by contacting [email protected].

The Provider may process financial transactions through approved Payment Agents. The Customer hereby acknowledges and accepts that any deposit or withdrawal handled by a Payment Agent shall be treated as if transacted directly with the Provider.

Withdrawals may be frozen and accounts suspended if KYC or anti-fraud verification is incomplete. Documentation may include but is not limited to: ID, proof of residence, ownership of funds, payment method verification, and live video identification. The Provider may determine verification requirements at its sole discretion and reject or delay payouts until such procedures are completed.

All timeframes and operational deadlines referenced in these T&C follow UTC (Coordinated Universal Time) as the standard timezone.

4. Customer Account

Each Customer is permitted to operate only one account. If multiple accounts are discovered — including those created using similar contact information, IP address, or household — they may be treated as duplicates, subject to suspension or closure. Additionally, creating or using an account on behalf of another person is prohibited.

The Customer agrees not to:

• Register more than one account.
• Grant access to their account to any third party.
• Create or use an account while being employed by or affiliated with the Provider.

If funds are withdrawn in breach of any of these restrictions, such transactions may be reversed. The Provider may recover the money directly or deduct the value from the Customer’s balance.

Account details must remain accurate and current. This includes personal information such as legal name, date of birth, contact information, and payment credentials. If any changes occur, the Customer must promptly update their profile. Certain changes may trigger a re-verification process.

The Provider may request the following documents at any time to verify the legitimacy of the account:

• Government-issued identification (passport, ID card, driver’s license).
• Proof of address (utility bill, bank statement).
• Proof of payment method (masked credit card or e-wallet screenshot).
• Selfie with ID or with a custom message (e.g., blinking or holding a sign).
• Evidence of source of funds or source of wealth.

All documents must clearly match the information provided during registration. Any discrepancy or falsification may result in account closure, forfeiture of funds, or permanent suspension from the platform.

If fraud is suspected, the Provider may require a video call for identity confirmation. Failure to complete this step in the specified timeframe may lead to blocked access or retained balances.

Until a Customer’s identity is fully confirmed, the Provider may withhold any withdrawal requests. These restrictions also apply during repeat verification procedures or when suspicious activity is detected.

Unauthorized access to the account — whether intentional or due to negligence in securing credentials — will be treated as the Customer’s own action. The Provider assumes no liability for losses incurred under such circumstances and may consider it a violation of these T&C.

Account termination may occur at the Provider’s sole discretion, with or without explanation. In such cases, the remaining balance may be refunded (minus any applicable charges), unless the termination was due to a breach of terms.

The Provider may declare wagers void if found that:

• Multiple accounts were used for bonus abuse or wagering arbitrage.
• Group collusion or coordinated betting was involved.
• Fraudulent or stolen payment methods were used.
• Automated or bot software was deployed to gain an unfair advantage.
• Other customers or third parties were used to exceed limits or deceive the platform.

5. Use of the Website

Upon successful registration and compliance with identity verification processes, Customers are permitted to use their accounts for placing real-money bets on the Website. By doing so, the Customer acknowledges that wagering involves the risk of financial loss and that the Provider offers no guarantees of return or profit.

To place a bet, the Customer must first deposit funds into their account as detailed in Section 6. These deposits are not interest-bearing, and the Provider is not a financial institution. The Customer explicitly authorizes the Provider to deduct wagers from the account balance accordingly.

The Customer accepts the following conditions when using the Website:

• Gambling involves games of chance and may result in financial loss.
• There is no warranty or promise of any winnings or earnings.
• The Provider may at any time suspend or remove any game or service.

If an account remains inactive — i.e., with no deposits, withdrawals, or wagers — for a period of twelve (12) consecutive months, the Provider reserves the right to charge a monthly maintenance fee. This fee is set at USD 5 or the remaining account balance (whichever is less). Customers will be notified via email at least 24 hours before the fee is applied. The fee will be deducted monthly until the account is reactivated or the balance is depleted. If the balance reaches zero, the Provider may terminate the account.

Customers may voluntarily suspend their gaming activity once every 90 days by submitting a written request from their registered email. Upon confirmation, the account will be blocked after all final settlements are completed.

To maintain platform integrity, the Provider may impose maximum bet sizes depending on the game, promotion, or risk level. Unless otherwise specified:

• The minimum single bet amount is USD 1.
• The maximum payout per bet (including jackpots) is USD 1,000,000.
• All large wins may be subject to administrative review before being credited.

In the event of discrepancies between the English version of these Terms and any translated version, the English version shall prevail as the authoritative and binding text.

6. Depositing

Customers may deposit funds into their accounts using the methods listed on the “Deposit” page. All deposits must originate from payment accounts owned by and registered in the Customer's name. Deposits from corporate or third-party accounts are strictly prohibited.

In cases where a deposit is mistakenly accepted from an unauthorized source, the Customer must immediately inform the Provider. Failure to do so may result in deduction of the deposited amount and any winnings generated from it. Additional penalties may be applied at the Provider’s discretion.

Deposit limits are clearly displayed on the “Deposit” page. Unless otherwise stated, the minimum deposit per transaction is set at USD 5. Higher limits may be enforced by the respective payment provider.

The Provider does not offer currency exchange services. Internal operations are conducted in USD and/or EUR. Currency conversion fees may apply, and the Provider is not liable for any losses arising from exchange rate fluctuations.

Deposit transactions may be subject to processing fees depending on the selected method. Customers are advised to consult the “Deposit” page for the most accurate and up-to-date fee schedule.

• All deposits must be made from payment instruments (cards, wallets, bank accounts) legally held in the Customer’s name.
• Third-party deposits, even if successful, may be reversed without warning.
• Deposit limits may vary by provider and payment channel.

The Provider reserves the right to request verification documents before accepting or finalizing any deposit transaction. Delays or restrictions may be imposed pending such verification.

7. Withdrawals

Customers are entitled to withdraw funds from their accounts using only the methods displayed on the official “Withdrawal” page at the time of the transaction. All withdrawals must follow the same legal ownership and identity rules as deposits — meaning only accounts personally held by the Customer may be used. Third-party withdrawals are strictly forbidden.

To meet Anti-Money Laundering (AML) standards, the Provider enforces wagering requirements before any deposit becomes eligible for withdrawal. Specifically, a Customer must wager at least 70% of the deposited amount before initiating a withdrawal. Winnings derived from that deposit do not count toward the 70% requirement. These rules apply to each deposit individually.

If a new deposit is made before the previous one meets its wagering threshold, both amounts will be subject to the same 70% turnover rule and tracked separately. Wagers cannot be counted toward multiple deposit requirements. Winnings derived from wagering the deposited amount are treated as part of that deposit until the requirement is fulfilled.

Deposits are consumed in order — starting with those that have unmet wagering requirements, from oldest to newest. Once no such deposits remain, the system begins using any deposits already cleared.

The Provider may allow a withdrawal prior to fulfilling wagering conditions, but this is solely at its discretion and will carry an administrative fee of at least 10% of the original deposit.

Withdrawals are only permitted to payment methods previously used for deposits. If that method is no longer available (e.g., expired card), the Customer must first make a minimum deposit using the new method before it can be used for withdrawal. This ensures compliance with identity and AML regulations.

Minimum and maximum withdrawal limits are set by the respective payment provider and may vary. The “Withdrawal” page always displays current thresholds. Where unspecified, minimum withdrawal values are governed by the provider’s internal limits. The Provider reserves the right to split withdrawals into multiple transactions.

Currency exchange services are not provided. Since the platform operates in USD and EUR, multiple conversions may take place, depending on the currency used. The Provider is not responsible for losses incurred through these conversions.

The Customer agrees to the following additional withdrawal terms:

• Credit cards from unsupported countries may not be used for withdrawals.
• Financial institutions or payment processors may block transactions at their sole discretion; the Provider accepts no liability for such actions.
• Withdrawal processing may take up to 30 banking days.
• Some methods may not support all currencies.
• Bank transfer withdrawals may incur extra fees from intermediary banks; these costs are borne by the Customer.

The Provider may freeze withdrawals and require re-verification at any time, particularly in cases of suspicious activity, multiple account usage, or non-compliance with the T&C. The Provider also retains the right to reject any withdrawal that violates internal security policies or regulatory obligations.

8. Refund Policy

All financial transactions made on the Website are final and non-refundable, unless otherwise stated in these Terms. Refunds will only be considered in exceptional cases such as proven fraud, underage gambling, or other unlawful activity committed by the Customer. In such situations, remaining balances may be redirected to affected parties or donated to charity, at the Provider’s discretion.

In the event of a valid refund, any associated bonuses or winnings tied to the refunded amount will be cancelled. Additionally, if a transaction is deemed by either the Provider or the respective payment processor to pose security or legal risk, a full refund will be issued to the original payment source, and the incident may be reported to relevant authorities.

The Customer acknowledges and accepts the following:

• All costs related to the refund process are borne by the Customer.
• The Provider is not liable for any indirect or consequential losses arising from a refund.
• All payment transactions are executed via third-party financial institutions, over which the Provider has no operational control.
• Once funds are successfully credited to the Customer’s account, the transaction is deemed final and irreversible.

9. Anti-Fraud Policy

The Provider maintains a strict anti-fraud policy and deploys advanced systems to detect and prevent illicit activities. Any form of cheating, collusion, or manipulation of the platform may result in account suspension, fund confiscation, and legal escalation.

Actions considered fraudulent include, but are not limited to:

• Coordinating bets with other players to bypass wagering limits.
• Using multiple accounts or aliases to exploit promotions or bonuses.
• Submitting chargebacks after successful deposits or wins.
• Using automated scripts, bots, or AI tools to gain unfair advantages.
• Taking advantage of known bugs or software vulnerabilities without reporting them.

If fraud is suspected, the Provider may freeze the account, cancel pending withdrawals, and demand return of any illicit winnings. The Provider reserves the right to notify regulators, banking institutions, or legal authorities where appropriate.

Even unintentional participation in a game that was affected by fraudulent actions may result in voiding of outcomes and reversal of winnings. Server logs and technical data will be treated as primary evidence in all such investigations.

The Customer is obligated to immediately report any system flaws, unusual game behavior, or payment discrepancies. Failure to do so may result in liability for losses sustained by the Provider or other players.

10. Responsible Gambling

Gambling on Parimatch New Zealand is intended for entertainment purposes only. The platform is not to be used as a method of income generation or as a solution for financial distress. The Provider encourages all Customers to play responsibly and offers various tools for self-regulation.

Customers may request the application of one or more of the following personal limits:

• Deposit Limit: Cap on the total amount that can be deposited over a specific time frame (daily, weekly, or monthly).
• Loss Limit: Restriction on the maximum amount of net losses within a chosen period.
• Wager Limit: Maximum total amount of bets placed over a selected period, regardless of outcome.
• Session Limit: Time restriction for how long the Customer can remain logged in and active during a specific timeframe.
• Cooling-Off Period: Temporary self-exclusion from making deposits or placing bets, though account login remains available.
• Self-Exclusion: Complete block of all account activity, including deposits, withdrawals, and access, for a defined duration.

Requests for limit activation, modification, or cancellation must be submitted via email from the Customer’s registered address. The Provider will process requests within 24 hours. Customers may request stricter limits at any time, but requests to relax restrictions will be reviewed on a case-by-case basis.

Once a limit expires, the account will automatically return to default access unless a new limit is activated. The Provider retains the right to deny or extend limits where responsible gambling concerns persist.

11. Complaints

Parimatch New Zealand values transparency and fairness in all its operations. If a Customer is dissatisfied with any aspect of the service, they are encouraged to submit a formal complaint. All complaints must be submitted in writing to the official support email using the Customer’s registered address. Verbal complaints will not be considered as valid claims.

The complaint should contain:

• Full name of the Customer and registered account details.
• Date and time of the incident in question.
• Detailed description of the issue, including screenshots where applicable.
• Any communication previously held with support staff regarding the matter.

Once submitted, complaints are reviewed within 14 calendar days. The Provider reserves the right to extend this timeframe under exceptional circumstances. During the review, the Customer must cooperate and provide any additional evidence if requested. Lack of response within 7 days may lead to closure of the complaint.

If a dispute remains unresolved, the Customer may seek further assistance from independent dispute resolution bodies or relevant regulatory authorities, where applicable. All decisions made by the Provider in relation to complaints are documented and stored securely for regulatory purposes.

12. Miscellaneous

These Terms and Conditions represent the full and binding agreement between the Customer and Parimatch New Zealand. Any failure by the Provider to enforce a specific clause does not constitute a waiver of that clause or any other provision of the Terms.

Key points to note:

• These Terms may be modified at any time. Customers will be notified of substantial changes via email or onsite notifications.
• If any provision is found invalid by a competent authority, the remaining clauses will continue to remain in full effect.
• All agreements are governed by the laws of the applicable jurisdiction and subject to its courts’ exclusive authority.
• The original version of the Terms in English shall prevail over any translated version in case of conflict.

The Provider shall not be held liable for delays or failures in service caused by force majeure events including but not limited to: natural disasters, war, pandemics, cyberattacks, technical failure of internet providers, or acts of government.

13. Intellectual Property

All content found on the Parimatch New Zealand website — including but not limited to text, images, logos, software, and interface design — is the intellectual property of the Provider or its licensors. Unauthorized use, reproduction, distribution, or modification of these assets is strictly prohibited and may result in legal action.

Trademarks, service marks, and logos displayed on the platform, whether registered or not, remain the property of their respective owners. Customers are not granted any license or permission to use these assets unless explicitly authorized by the Provider in writing.

Any attempt to reverse engineer, decompile, or interfere with the website’s source code is considered a severe breach of these Terms and may lead to permanent account termination and legal prosecution.

All software used by the Provider is either developed in-house or obtained under valid license agreements. The Customer agrees not to copy, distribute, or make any commercial use of this software beyond the scope defined by these Terms.